At AGN88, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use, store and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Important Note: By using the AGN88 platform, you agree to this Privacy Policy. We encourage you to read this document carefully in its entirety. If you have any questions, our support team is available 24/7.
AGN88 ("we", "Platform" or "Company") is committed to protecting and respecting the privacy of every individual who uses our services. This Privacy Policy explains our practices regarding the collection, use, storage and disclosure of personal information you provide to us when using the AGN88 platform.
This policy applies to all users of the AGN88 platform, including website visitors, registered members and any individual who interacts with our platform via our website, mobile app or official communication channels. It should be read together with Terms and Conditions us and forms part of the overall agreement between you and AGN88.
AGN88 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection laws. We only process your personal data for legitimate, necessary and proportionate purposes in relation to the services we offer.
AGN88 collects various types of information depending on how you interact with our platform. Below is a summary of the data we may collect:
| Data Categories | Examples of Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | Registration form, KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Information | Bank name, account number, transaction history | Deposit/withdrawal process |
| Technical Data | IP address, device type, browser, operating system | Automated system logs |
| Usage Data | Wagering history, games played, active time | Platform activity |
| Communication Data | Support chat records, email, feedback | Support interactions |
Payment Card Information: AGN88 does not store your full credit or debit card details. All payment transactions are processed through certified payment providers that comply with PCI-DSS standards. We only receive transaction confirmations, not sensitive card data.
Every piece of data we collect has a clear and legitimate purpose. AGN88 uses your personal information for the following purposes:
Marketing: AGN88 may send you promotional communications based on your account preferences. You may opt out of marketing communications at any time via your account settings or by contacting our support team.
The security of your personal data is agn88's top priority. We implement multiple layers of technical and organisational safeguards to ensure your information remains protected at all times:
Our data retention period is based on operational requirements and legal obligations. Active account data is retained for the duration of the account's active period. Following account closure, data will be retained for a minimum of 7 years in compliance with anti-money laundering legal requirements before being securely disposed of.
AGN88 does not sell, rent or trade your personal data to any third party for their own marketing purposes. We only share your information in the following limited circumstances:
Our Commitment: Every third party that receives your data from AGN88 is required to comply with our Privacy Policy and applicable data protection laws. We do not permit our vendors to use your data for their own purposes.
The agn88 platform uses cookies and other tracking technologies to enhance your experience and analyse platform usage. The following are the types of cookies we use:
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality and user experience of the AGN88 platform.
As a data subject under the Personal Data Protection Act 2010, you have the following rights regarding your personal data that we hold:
You have the right to request a copy of all personal data we hold about you. Data access requests will be processed within 21 business days.
If any of your information is inaccurate or incomplete, you have the right to request a correction. Log in to your account or contact our support team to make changes.
You may withdraw consent for certain data processing at any time, particularly for marketing communications. Withdrawal does not affect the validity of any prior processing.
In certain circumstances, you have the right to object to the processing of your personal data, particularly for direct marketing purposes.
If you believe your privacy rights have been violated, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP).
To exercise any of the above rights, please contact our privacy team via Live Chat or our support email. We will verify your identity before processing any data-related requests.
AGN88 continually invests in security infrastructure to ensure your data is protected at every stage of processing. Our key security measures include:
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of a data breach involving your information, we will notify you within the timeframe required by law and take immediate remedial action.
The agn88 platform may contain references to third-party game provider or payment processing services. agn88's Privacy Policy does not apply to those third-party websites or services.
AGN88 is not responsible for the privacy practices or content of third parties that use our platform's services. We encourage you to read the privacy policy of any third party before providing them with your personal information.
AGN88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. You will be notified of any significant changes through:
The "Last Updated" date at the top of this document will be updated whenever changes are made. Continued use of the AGN88 platform after changes take effect will be considered your acceptance of the updated Privacy Policy.
For any inquiries, requests, or complaints regarding this Privacy Policy or the processing of your personal data, please contact the AGN88 Data Protection Officer (DPO) through the following channels:
We will verify your identity before processing any request relating to personal data to ensure the security of your information. All requests will be handled with full confidentiality and professionalism.
We're Here to Help: The agn88 privacy team is committed to resolving every enquiry within the promised timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to Malaysia's Personal Data Protection Department (JPDP).
We invest in the best technologies and processes to safeguard your privacy
All information you submit through the AGN88 platform is protected with military-grade encryption. No third party can intercept or read your data while in transit.
AGN88 fully complies with Malaysia's Personal Data Protection Act 2010. We only collect data that is strictly necessary and use it solely for clearly stated purposes.
AGN88 has never and will never sell your personal data to advertisers or external companies. Your information belongs to you — it is not a business commodity.
Protect your account with an extra layer of security through 2FA. Even if your password is compromised, hackers cannot access your account without the second verification code.
The agn88 cybersecurity team monitors our systems around the clock to detect and respond to any threats or suspicious activity before it can affect your data.
You have full control over your data. Access, correct or request deletion of your data at any time via your account settings or by contacting our support team.
Register with AGN88 today and enjoy a safe, fair and exciting online betting experience. Your privacy is always our top priority.